top of page
Image by Donald Giannatti

Case Study #5

BACKGROUND

Torchy's Tacos, a beloved Texas-based restaurant chain, secured capital funding to expand its operations both within Texas and beyond. As the company prepared for rapid growth, it recognized the need for a comprehensive digital platform to ensure consistency in training, Standard Operating Procedures (SOPs), job aids, and recipes across all existing and new locations. Torchy's Tacos hired Joshua Todd and The Word Astronaut to develop and implement a solution that would support their expansion efforts.

THE GOAL

The primary objective was to create a centralized digital platform that would serve as a one-stop shop for all learning materials, SOPs, and recipes. This platform aimed to simplify training for new restaurant launches and existing stores while maintaining consistent food quality and operational standards across the growing Torchy's Tacos network. Additionally, the platform needed to be adaptable to accommodate additional content, such as store opening and closing checklists, as requested by the company's leaders.

STRATEGY & IMPLEMENTATION

Joshua Todd and The Word Astronaut collaborated closely with Torchy's Tacos to develop a tailored solution that met the company's specific needs. The key components of their strategy included:

  1. Developing the "Taco Dojo": Joshua and his team created a branded digital platform called the "Taco Dojo," which served as the centralized hub for all learning materials, SOPs, and recipes. The platform was designed to be user-friendly, intuitive, and easily accessible to all employees across the Torchy's Tacos network.

  2. Standardizing Training and SOPs: The Word Astronaut worked diligently to standardize training materials and SOPs, ensuring that all employees received consistent and comprehensive guidance regardless of their location. This standardization was crucial in maintaining the high quality and unique experience that Torchy's Tacos was known for.

  3. Digitalizing Recipes: Joshua and his team digitalized all of Torchy's Tacos' recipes, making them easily accessible through the Taco Dojo platform. This digitalization ensured that every restaurant had access to the exact same recipes, ingredients, and preparation methods, guaranteeing a consistent taste and quality across all locations.

  4. Adaptable and Expandable: The Taco Dojo platform was designed to be adaptable and expandable, allowing for the easy addition of new content as needed. When Torchy's Tacos leaders requested the inclusion of store opening and closing checklists, Joshua and his team quickly incorporated this content into the platform, providing the necessary support to the company's leaders.

THE RESULTS

The implementation of the Taco Dojo platform by Joshua Todd and The Word Astronaut yielded significant results for Torchy's Tacos:

  1. Streamlined Training and Consistency: The centralized digital platform streamlined the training process for new restaurant launches and existing stores. Employees had easy access to all the necessary learning materials, SOPs, and recipes, ensuring consistent operations and food quality across the entire Torchy's Tacos network.

  2. Successful Expansion: With the Taco Dojo in place, Torchy's Tacos was able to successfully expand both within Texas and beyond. The platform provided the necessary support and resources to maintain the company's high standards and unique experience throughout its growth.

  3. Improved Operational Efficiency: The standardization of training, SOPs, and recipes through the Taco Dojo platform significantly improved operational efficiency. Employees had clear guidance and access to the information they needed, reducing errors and inconsistencies in day-to-day operations.

  4. Adaptability and Responsiveness: Joshua and The Word Astronaut's ability to quickly adapt and add new content, such as store opening and closing checklists, demonstrated their responsiveness to the needs of Torchy's Tacos leaders. This adaptability ensured that the platform remained a valuable resource as the company's needs evolved.

TESTIMONIAL

"Joshua Todd and The Word Astronaut have been instrumental in supporting Torchy's Tacos' expansion efforts. The Taco Dojo platform they developed has revolutionized the way we train our employees and maintain consistency across our growing network. Joshua's ability to understand our unique needs, create a user-friendly platform, and adapt to our evolving requirements has been truly remarkable. Thanks to the Taco Dojo, we have been able to successfully expand our brand while maintaining the high quality and experience that our customers love. We are grateful for Joshua and The Word Astronaut's partnership in our growth journey."

– Chrisitan Goff Director of Learning & Development, Torchy's Tacos

GET STARTED

Joshua Todd and The Word Astronaut's success in developing the Taco Dojo platform for Torchy's Tacos highlights the importance of a well-designed digital solution in supporting a company's expansion efforts. By creating a centralized hub for learning materials, SOPs, and recipes, Joshua and his team enabled Torchy's Tacos to maintain consistency, improve operational efficiency, and successfully grow their brand. This case study demonstrates how a tailored digital platform, combined with the expertise of skilled professionals like Joshua Todd and The Word Astronaut, can be a game-changer for companies looking to scale their operations while maintaining their unique identity and high standards.

bottom of page